FAQ

[SSO Login] Failed Access

• I get a browser error when I try to access the SSO Authentication page
• A “500 internal server error” is displayed before SSO authentication
• A “500 internal server error” is displayed after SSO authentication
• A “404 Page not found” error is displayed

[SSO Login] Authentication failure

• “The entered user name is incorrect, or the account is locked or suspended, or access restricted.” error is displayed.
• The access restriction error / Device registration screen is displayed every time when I try to sign-on.

[SSO Login] Smartphone Device

• The “CloudGate UNO Administrator Site” and “CloudGate UNO Address Book” do not appear in User Hub.

[Admin Site] SSO Settings: Password

• I do not want users to change their own password.

[Admin site] Batch operation: CSV Batch registration

• Do I need to input the information of users that do not need any updates in the CSV file?

[Admin Site] Account Management: Google

• A provisioning error appears when creating / updating / deleting a user account

[Admin Site] Account Management: User

• I want to change CloudGate “User ID”
• I would like to register devices in CloudGate UNO before setting up SSO.
• An error appears when I try to delete an Organizational Unit with no users.

Switching SSO Provider

• G Suite super administrator account (for API synchronization)
• Can I enable SSO only for some users for the SSO switching test?
• Impacts of switching SSO to the usage of Google Sync, iOS Sync, and Android Sync
• I want to put settings back to default before setting up CloudGate UNO
• I could not access Google after setting up SSO.