A “500 internal server error” is displayed after SSO authentication

When you access CloudGate within an hour after SSO authentication, the authentication data remains valid. However, if the session has expired due to any intermittent connectivity issues or interruptions, a “500 Internal server error” appears.

Please try the steps below to solve the issue:

1. Close the tab in the browser.
2. Exit the browser.
3. Restart the browser and access CloudGate.
   →Please sign on to CloudGate via SSO sign on screen shown in the browser.

4. (If the issue is not resolved with 1~3) Clear the browser’s cache, and restart the browser.
5. (If the issue is not resolved with 4) Clear all the Cookie data, and restart the browser.