When you access CloudGate within an hour after SSO authentication, the authentication data remains valid. However, if the session has expired due to any intermittent connectivity issues or interruptions, a “500 Internal server error” appears.
Please try the steps below to solve the issue:
- Close the tab in the browser.
- Exit the browser.
- Restart the browser and access CloudGate.
→Please sign on to CloudGate via SSO sign on screen shown in the browser.
- (If the issue is not resolved with 1~3) Clear the browser’s cache, and restart the browser.
- (If the issue is not resolved with 4) Clear all the Cookie data, and restart the browser.